Commercial Cleaning Case Studies and Results

The challenge

Stores in many states needed the same standard of cleaning, on a predictable schedule, with proof that every visit actually happened. Store managers also needed a clear process when they wanted more than the contracted scope.

What we put in place

• Two service tiers matched to store traffic: Tier 1 stores on a twice monthly cadence and Tier 2 stores on a weekly cadence
• Every visit logged by tracking number in ServiceChannel with a clock in, clock out, and store manager signature
• Photo verification on every visit: 5 before and 5 after photos for janitorial, plus interior and exterior photos for glass
• A monthly window and glass service bundled into each store's program
• A written process for extra cleaning requests so stores get added service scheduled through a ticket instead of unplanned overtime

The result

One consistent standard across 175+ locations, with a visit record the client can audit at any time and a clear path for scope changes.

The challenge

Sites spread from western Maryland to the Eastern Shore made it hard to keep visits on time without long drives between stops.

What we put in place

• Seven field crews, each assigned to a geographic zone: Baltimore metro, Annapolis, Bowie, Prince George's County and southern Maryland, Montgomery County and the DC suburbs, western Maryland, and the Eastern Shore
• Route design standard of no more than 30 minutes between consecutive stops
• Named backup coverage so a site is still serviced when a primary crew is out
• Weekend and after hours shifts scheduled around store operating hours

The result

Shorter drive times, predictable visit windows, and backup coverage built into the route plan from day one.

The challenge

Large concrete warehouse floors with heavy traffic required machine scrubbing written into the contract, not just sweeping and mopping.

What we put in place

• Auto scrubber floor care on concrete warehouse floors, as the contract specifies
• Direct line between the on site client contact and our team for supply and equipment needs

The result

Contract specified floor care delivered with the right equipment, and a single point of contact for the site.

The challenge

Federal scopes require registered vendors, vetted crews, and documentation that holds up to contracting officer review.

What we put in place

• Performed as a SAM.gov registered small business (CAGE 10YR3, UEI S46UPQA3J833, NAICS 561720)
• Documented cleaning protocols, including HEPA and disinfection procedures
• Audit ready service records for each visit

The result

Documented federal past performance that supports our bids as a prime contractor and as a subcontractor or teaming partner.